Automated matching
Reconciliation without spreadsheet confusion
Match high-volume records, identify exceptions quickly and give every team a clear path from file receipt to verified closure.
Solutions for critical operations
Products designed for every operational need
Select a solution to explore its capabilities and business outcomes.
Banking operations
Reconciliation & Settlement
Automated matching, exception handling and dependable closure.
Case management
Dispute & Complaint Management
Structured ownership, evidence, ageing and resolution workflows.
Risk intelligence
Fraud Management
Actionable monitoring, investigation and operational risk signals.
Cash operations
ATM Cash Forecasting
Plan replenishment with demand visibility and cash optimisation.
People operations
HRMS
Manage employee records, attendance, leave and workforce workflows.
Restaurant intelligence
Restro AI
Improve ordering, kitchen operations, demand and guest engagement.
Banking operations
Reconciliation & Settlement
Automate high-volume matching, manage exceptions and maintain accurate settlement control across payment channels.
- Configurable matching rules
- Exception workbench
- Settlement and closure controls
Case management
Dispute & Complaint Management
Give every dispute and customer complaint a structured, accountable path from intake through evidence and resolution.
- Omnichannel case intake
- SLA and ageing visibility
- Evidence and escalation workflows
Risk intelligence
Fraud Management
Identify suspicious activity, prioritise alerts and support consistent investigation with clear operational evidence.
- Rule-based monitoring
- Alert investigation
- Risk dashboards and audit history
Cash operations
ATM Cash Forecasting
Forecast demand and optimise replenishment so ATM networks remain available without carrying unnecessary cash.
- Demand forecasting
- Replenishment planning
- Variance and availability insights
People operations
HRMS
Manage the employee journey through connected records, attendance, leave, onboarding and workforce self-service.
- Employee master records
- Attendance and leave
- Payroll inputs and self-service
Restaurant intelligence
Restro AI
Connect restaurant ordering and kitchen operations with demand insights and more personalised guest engagement.
- Smart ordering workflows
- Kitchen and demand insights
- Guest engagement analytics
Platform capabilities
Built for secure, adaptable operations
Shared capabilities that help FirstMelon products fit different organisations, markets and operating environments.
White Label
Configure branding, colours and customer-facing identity for your organisation or partner network.
Multilingual
Support users across regions with configurable language and localised interface requirements.
PCI DSS
Supports PCI DSS-aligned controls for responsible handling of payment-card information and access.
PA-DSS Practices
Applies secure payment-application practices for controlled data handling, logging and deployment.
TLS 1.2 & 1.3
Protect data in transit through modern encrypted communication and secure integration channels.
Payment Integration
Connect banks, payment networks, gateways, switches and business systems through dependable interfaces.
Operational Dashboards
Give teams clear visibility into volumes, performance, exceptions, risks and actions requiring attention.
AI Automation
Apply practical automation to repetitive work, insights, prioritisation and operational decision support.
Banking & fintech
Education
Merchants & retail
People & customers
Restaurants & AI
Unified operating layer
Bring order to every transaction
FirstMelon helps banking teams match records and solve problems quickly. From receiving payment files to closing out the day, we make operations simple. No more spreadsheet confusion—just clear, organized processes.
Real-time exception visibilityMulti-rail payment supportConfigurable bank workflows
Product ecosystem
One stack for payment operations
FirstMelon brings operating layers together for a focused banking product suite that handles the full payment value chain.
Central Payment Operations
A command layer for reconciliation, settlement, clearing, switching support and day-end closure.
Retail and Digital Payments
Operational products for UPI, cards, wallets, ATM, merchant and acquiring transaction flows.
Transaction Banking Support
Tools for collections, payouts, partner files, exception routing and enterprise payment visibility.
Merchant and TPAP Operations
Merchant onboarding support, transaction visibility, settlement checks and dispute workflow control.
Reconciliation and Settlement
Comprehensive matching, robust settlement, dispute management and chargeback processing.
Banking Intelligence Services
Dashboards, risk signals, automation, AI assistants and data products for banking teams.
Product suite
Core banking operations made simple
Purpose-built modules for banking operations that cannot afford delay or loss of control.
Clearing and Settlement System
A bank-grade clearing engine for payment rails, settlement windows, liquidity visibility, exception queues, and controlled day-end closure.
Enterprise Reconciliation
Match high-volume transactions across CBS, switch, card, UPI, wallet, ATM, merchant, and partner files with audit-ready confidence.
Merchant Acquirer Payments
Give acquiring teams one command center for merchant transactions, charges, payouts, settlement, and operational reconciliation.
ATM Cash Forecasting
Forecast cash demand, optimize replenishment, reduce idle cash, and keep ATM networks available with analytics-led planning.
Dispute Management System
Resolve card and payment disputes with guided workflows for chargeback, representment, write-off, evidence, and SLA tracking.
Technical Service Provider Platform
Run technical service requests, field coordination, partner performance, and issue closure through a transparent operating layer.
Platform strengths
Built for scale and accuracy
Dispute Command Center
Track cases, evidence, reason codes, responses, reversals, and closure without losing visibility.
Multilingual Ready
Support wider teams and customers with language-ready workflows and service journeys.
Channel File Intake
Bring statements, switch files, reports, and operational data into one governed matching flow.
Distributed Reconciliation
Coordinate transaction matching across systems, teams, business units, and payment channels.
Guided Operations
Give users clear prompts, status answers, and workflow guidance for routine tasks.
Rule-Based Configuration
Adapt matching rules, validation, routing, and approval flows without brittle custom changes.
Modular Architecture
Use independent services that integrate cleanly with enterprise banking ecosystems.
Scale With Volume
Handle growing transaction loads while keeping exception management responsive.
High-Throughput Processing
Process large batches and daily transaction streams with speed, consistency, and control.
Lower Operating Cost
Reduce manual effort, repeated follow-up, exception leakage, and downstream rework.
Why FirstMelon?
Built for banking, designed for trust
Banking expertise
We speak the language of banking operations and understand settlement windows, ledgers, controls and audit trails.
Modern product design
Our modules are configurable and integration-friendly so banks can modernize without disrupting core systems.
Operational clarity
Teams get one place to see matched records, open exceptions, ageing, ownership, SLA health and closure status.
Built for trust
Secure delivery, structured workflows and transparent evidence trails help institutions operate with confidence.
Solutions for every operation
From finance to the front counter
Proven banking engineering now powers a wider suite of practical business products.
School ERP
Admissions, fees, attendance, academics and parent communication in one connected campus platform.
Merchant Billing
Fast invoicing, inventory, purchases, payments and GST-ready sales reporting for everyday retail.
Merchant ERP
Multi-location control across procurement, stock, orders, finance, vendors and fulfilment.
HRMS
Employee records, attendance, leave, payroll inputs, onboarding and self-service workflows.
CRM
Capture leads, manage pipelines, schedule follow-ups and build lasting customer relationships.
Restro AI
AI-assisted restaurant ordering, kitchen operations, demand insights and personalised guest engagement.
Trusted relationships